QUESTIONNAIRE

Name of the company

Area of activity

Beginning of cooperation with Illichivsk port (year) 20082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950

Date of filling of a questionnaire

1. What criterion do you use to choose the port (put down, please, number of position next to showing)

- Tariff of delivery to/ from the port;

- Tariff of the port services;

- Intensity of cargo handling in the port;

- Possibility of cargo accumulation;

- Competent and benevolent of the personnel;

- other (point as you wish).

     

2. What is your opinion of the service of the Illichivsk Commercial Sea port

- unsatisfactorily

- satisfactorily

- good

- excellently

3. What do you use to get an information about the Illichivsk port most often

- Reference books

- Periodical press

- Web-sight

- Phone consultations with specialists

- Person contacts with specialists

- other (point as you wish)

     

4. What is your vision of an intensification of cooperation with the port

- The continue of activity within the limits of an agreement

- The leasing of the objects of a property (point as you wish)

     

- The investment project

- The cooperation in area (point as you wish)

     

5. How do you appreciate the level of an intensity of loading-unloading operations on the terminals of the Illichivsk port

- low

- as compared with levels of an intensity in other ports of Ukraine, CIS, Baltic

- satisfactorily

- high

6. How do you appreciate effort of the Illichivsk port of safe shipments of your goods?

- insufficient

- satisfactorily

- highly effective

7. Who do you contact with in the process of your cooperation with the port

- The clerks of the works (stevedores, shop-keepers and etc.)

- The administration of the cargo terminal

- Chief dispatcher

- The departments of the port management

- the administration of the port

8. How do the personnel of the Illichivsk port react to your troubles

- try to help

- indifferent

- found obstacles for their solutions

- other variants

Comments:

     

9. How do you appreciate the level of the professional training of the personnel of the Illichivsk port

- Weak

- Average

- Above the average

- High

10. Do you get enough information for your production activity from Illichivsk port?

- yes

- no

- other

11. In getting what information would you be interested on regular base?


12. If your company has the experience of the work in other ports that how do you assign the numbers of position on the quality of rendering a services among them (put down, please, number of position next to name of the port)

Name of the port	The level of the technical assistance of the loading-unloading operations	Procedures of treatment of the claims for services	Procedures of conclusion of a treaties	Procedures of delivering/ receiving of the goods	Loading/ unloading operations	Subsidiary operations	Storage operations	Transport and forwarding services	Preparation and making out invoices for rendering a services	The vessels service (water and liquid fuel bunkering of ships and other)
Belgorod-Dnestrovskiy
Berdyansk
Dnepro-Bugsky
Yevpatoriya
Izmail
Illichivsk
Kerch
Mariupol
Nikolayev
Odessa
Oktyabrsk
Reni
Sevastopol
Skadovsk
Ust-Dunaisk
Theodosia
Kherson
Yuzhny
Yalta
Private stevedore company (point as you wish)
Foreign ports (point as you wish)

13. Your wishes for improved the quality of service of the Illichivsk Commercial Sea port:

Procedures of treatment of the claims for services

Procedures of conclusion of a treaties with Illichivsk port

Procedures of delivering/receiving of the goods

Loading/unloading operations

Subsidiary operations

Storage operations

Transport and forwarding services

Preparation and making out invoices for rendering a services

Others wishes


14. What kind of services not introduced in Illichivsk port now days do you want to get in the port?:


15. What problems have you had in the port in 2007-2008 years?:


16. If you have other remarks and propositions about improving of the activity of the port, commit them below: